Toolkit for Organisations navigation
- About our resources
- Advertise volunteer opportunities
- Register your organisation
Manage your volunteers
- Level 2 Secondary Navigation for: Manage your volunteers
- Roles and responsibilities of a volunteer coordinator
- Using the National Standards
- Establishing codes and principles
- Planning volunteer programs
Policies and procedures
- Level 3 Secondary Navigation for: Policies and procedures
- What's the difference between a policy and a procedure
- Why have policies?
- Developing policies and procedures
- Implementing policies and procedures
- Ongoing review
- General volunteer policy
- Recruitment, selection and induction
- Health and Safety
- Privacy and confidentiality
- Expense reimbursement
- Disputes, grievances and complaints
- Sexual harassment
- Continuous improvement
- End of Level 3 Secondary Navigation for: Policies and procedures
- Attracting and recruiting
- Inducting and training
- Supporting and supervising
- Rewarding and recognising
- Encouraging diversity
- Managing spontaneous volunteers
- End of Level 2 Secondary Navigation for: Manage your volunteers
- Manage your organisation
- Grants and funding
- Volunteer organisation stories
End of Toolkit for Organisations navigation
What's the difference between policies and procedures?
Policies and procedures go hand-in-hand to clarify what your organisation wants to do and how to do it.
Policies are clear, simple statements of how your organisation intends to conduct its services, actions or business. They provide a set of guiding principles to help with decision making.
Policies don't need to be long or complicated – a couple of sentences may be all you need for each policy area.
Procedures describe how each policy will be put into action in your organisation. Each procedure should outline:
- Who will do what
- What steps they need to take
- Which forms or documents to use.
Procedures might just be a few bullet points or instructions. Sometimes they work well as forms, checklists, instructions or flowcharts.
Policies and their accompanying procedures will vary between workplaces because they reflect the values, approaches and commitments of a specific organisation and its culture. But they share the same role in guiding your organisation.
Tools and resources
Volunteering Queensland - Policy and procedure development (PDF 156KB)
An information sheet describing the steps to follow to develop policies or procedures for your organisation, and how to ensure policies enable effective volunteering.