Implementing policies and procedures

Once you have developed your policies and procedures, it's important to make sure they are used in your organisation, and not just put into a file, never to be looked at again!

As part of your process, make sure you consider how you will communicate the policies and procedures to staff and volunteers, and ensure they are being used and followed.

Write down how you plan to do this. For example, you could:

  • Develop a training program that all staff and volunteers have to undertake
  • At the end of any training or information session, ask participants to complete a short quiz to show they have understood the information
  • Incorporate a segment about the policies and procedures, and where to access them,  into your induction and orientation programs, or into your volunteer handbook if you have one
  • Create posters or process charts to post around the workplace to keep key messages firmly in mind
  • Regularly promote a policy or procedure in internal newsletters or at team meetings.

It's important that staff and volunteers – new and existing – understand the purpose of your policies and procedures, which is to create a safe and welcoming environment for everyone.

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Tools and resources

Volunteering Queensland - Developing a Volunteer Management System (PDF 283KB)
An information sheet outlining the benefits of having a volunteer management system, which integrates and coordinates the core policies, procedures and work documents of the volunteer program.

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instruction manual with pen